Frequently Asked Questions

See our prices on our pricing page. We charge a simple flat fee for each visit. You get clear, straightforward care with no hidden charges and no long-term commitments. When you need help, you book a visit and pay only for the care you receive.

The visit fee covers your telehealth primary care appointment. During your visit we can handle wellness concerns, sports and school physicals, chronic condition follow ups, medication management, and treatment for many common illnesses and minor issues. Visits are focused on you, without long waits or surprise charges. You can also review results and ask follow up questions as needed.

Patients may have additional costs for labs, imaging, medications, or specialized testing when needed. We work to find affordable options and help you understand pricing before you proceed.

We treat all kinds of common everyday problems like colds, flu, strep, rashes and injuries. We also treat more complicated long term medical problems like diabetes, obesity, high blood pressure, heart conditions, high cholesterol, COPD, emphysema, asthma, thyroid disorder and many other chronic conditions.

In many situations, timely telehealth care can help you manage problems early and may reduce the need for unnecessary ER visits or specialty referrals. When higher levels of care are needed, we continue to support you. We coordinate with hospital teams during a hospital stay and communicate with specialists involved in your care. When a condition requires expertise beyond primary care, we work closely with those specialists to be sure your treatment plan is safe, clear, and well coordinated.

Yes. We are happy to see children as part of our practice and offer telehealth visits for kids when appropriate.

You can still schedule a telehealth visit from wherever you are, as long as you are located in a state where we are licensed to practice. Many common illnesses can be evaluated and treated during a virtual visit. When medication is needed, we can send a prescription to a nearby pharmacy that is convenient for you.

We maintain high standards of patient privacy. We will never provide your health information to any third party unless you specifically ask that we do so.

Charges will be added and applied to your preferred method of payment.

No, and that is intentional. One of the biggest advantages of our approach is the simple, direct relationship between you and your provider. You would not use auto insurance to pay for gasoline or routine maintenance. Yet health insurance is often used for routine visits, simple labs, and basic care. That system creates extra costs, delays, and confusion.

We do not bill insurance so you avoid many of the limits and approvals that come with it. By charging a straightforward fee per visit, we can focus on clear pricing, transparent care, and helping you find affordable options for labs, imaging, and medications when needed.

Yes. We are happy to see patients regardless of insurance status. Because we do not bill insurance, visits here are not eligible for insurance reimbursement. We still encourage patients to carry health insurance for emergencies or major events such as hospitalizations, surgeries, heart attack, or stroke. Our care works best alongside a plan that helps protect you from large, unexpected medical costs.

Yes. We recommend our patients continue a major medical plan with a high-deductible and health savings account. If you experience a major health issue, you will still need insurance to help cover it. We’re happy to refer you to insurance representatives who can help customize an insurance plan to your specific needs.

Yes. If you have Medicare, you can still be seen here. Because we do not bill Medicare, you will be asked to sign a one-time waiver that explains that neither you nor our practice will submit these visits for Medicare reimbursement. Your Medicare coverage does not change for other care. You can continue using Medicare for hospitals, specialists, labs, imaging, and medications ordered outside our visits, according to Medicare rules.

Our practice is separate from insurance plans, including plans purchased through the Health Insurance Marketplace. We do not replace insurance and we do not bill insurance. Instead, patients simply pay a flat fee for each telehealth visit.

For most people, the best approach is to carry a health insurance plan that covers major medical needs such as emergency care, surgery, hospitalization, and specialty care. Our services can then be used alongside your insurance for convenient, affordable primary care and urgent care visits when you need them.

Our goal is to provide clear pricing and easy access to care, while your insurance remains in place to protect you from large or unexpected medical costs.

You may be able to use a Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for visits, depending on your plan rules. Because our practice does not bill insurance, eligibility can vary. We recommend checking with your HSA or FSA provider to confirm what expenses are covered. In many cases, you may be able to submit receipts for reimbursement for qualifying services.

In most cases, visit fees are not considered tax-deductible medical expenses. Tax rules can vary based on your situation, so it is best to speak with a tax professional to understand how the rules apply to you.

Send me an email, kamal@gracehealth.com or call/text me at 314-517-3736 or leave a question on our 'Contact Us' page